USAA Savings Bank Account Or Service Complaint

Checking account Making/receiving payments, sending money

USAA Savings Bank account or service department,

Checking account Making/receiving payments, sending money Arizona

There has been fraudulant activity on my account. I have made contact with the bank and they are not trying to help me in any way. They told me that I am participating in some sort of scam so there is nothing they can do to help me. This is the second time in the past 30 days that something like this has happened. The first time, they claimed they looked into it and found nothing wrong but did reverse my funds. Now, this has happened again and they are not willing to help me at all. There was over $4000.00 deposited into my account not by me and I do n't know who by and then it was taken right back out at a local ATM with the funds that I had in there. USAA claims that this was me and that everything I am telling them is a lie. This is absolutely not me and I have no knowledge of who it is and what bank would allow a withdraw for over $ - at an ATM? I need this issue investigated and I want my funds back that someone has taken from my account.

USAA Savings customer in Arizona
Mar 02, 2017

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

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