Synchrony Financial Credit Card Complaint

Late fee

Synchrony Financial Credit card department,

Late fee Maryland

I signed up with a Amazon card using Synchrony Bank. My first electronic email from them was a statement that I had a late fee of $25.00. Amazon immediately assigned the card, but I did not get the first statement. Synchrony waived the fee and I thought the card was canceled. Somehow a $3.00 charge went through. I was charged interest and a late fee again. This seems to be a modus operandi for Synchrony. Moving to electronic billing - missing emails and charging fees.

Synchrony Financial customer in Maryland
Mar 01, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialLate fee33.3%61.5%5.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLate fee0.6%32.9%52.7%3.0%7.6%2.8%0.4%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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