BB&T Financial Consumer Loan Complaint

Vehicle loan Managing the loan or lease

BB&T Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Wisconsin

I have a vehicle loan thru -. Being laid off from job, I was told that they do not refinance and i would have to find a finance company that will refinance. but due to the high interest, i owe $13000.00 over the blue book value of the car and still not employed no one will finance the car. - were nice to give me a deferment in - till -. However, since -, I have called, left several messages and talk to representatives to be told I would be called back regarding the surrendering my vehicle process. I dont know what to do, can you help?

BB&T Financial customer in Wisconsin
Feb 28, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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