Citibank Credit Card Complaint

Delinquent account

Citibank Credit card department,

Delinquent account New York

I received the best buy credit card with zero interest for 24 months. I paid most of it but did not realize it ended. All of a sudden they add $800.00 to my account. Saying I missed the deadline. I asked how much did I owe. They said - dollars. So they told me they will remove it if I pay the - dollar which I paid immediately. They said this is a one time lifetime courtesy. They said 2 billing cycles to apply. Today I call up and I am told that I have to pay. No one informed me and I saw the whole card of what I owe is the extra interest. I asked why. They said the request was rejected to remove the - dollars. So I asked why did they tell me it was a one time occurrence and have me pay - dollars if they were not going to do it? They just refused. I think it is unfair. I think I was misled and basically told to bad you have to pay. I just feel I did n't pay - dollars and they charge me - is horrible. so I feel mislead.

Citibank customer in New York
Feb 28, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Citibank
701 E 60th St N
Sioux Falls ND 57104

Loading similar complaints


{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more