Sallie Mae Bank Account Or Service Complaint

Sallie Mae Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

I am a victim of Identity Theft. Someone opened an account with several banks and organizations. I have been working with - to fix these issues, most all companies have taken care of the Theft my removing the account and fixing it with the credit bureaus. the exception to this is Sallie Mae. I contacted Sallie Mae with - and they were extremely unhelpful. After several calls we finally go the information we needed to work on fixing it with them. So I mailed all the information they asked for ( Police Report, Letter Statement, and several other forms ) this has been over 30 days now and no responses from them.