Citibank Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Citibank Bank account or service department,

Checking account Account opening, closing, or management Washington

Citibank did not pay an offered $400.00 Checking Bonus despite the fact that all requirements of the public promotion were satisfied. I opened a Citibank Account checking package using a public promotion - on -/-/-. The promotion offer states that I should get a bonus $400.00 after I satisfy the requirements of the promotion. After I opened the Citibank Account package, I received a positive confirmation ( attached - ) from the bank that I am eligible for the promotion. According to conditions of the promotion ( attached - ), I should get $400.00 on -/-/- ( " - days from the date of the qualifying transaction '' ). I deposited $15000.00 on -/-/- ( attached statement - ) and kept on the account more than $15000.00 until -/-/- and


However, as of today, I have not received the bonus offered by Citibank. I raised an investigation on -/-/- with Citibank and received a response ( attached - ) that " Our records indicate you have qualified for the above offer. Unfortunately, the above account is not - certified. '' and " Once your account is certified, the financial center can submit a follow up investigation. '' I provided the additional documents to the bank and my account was - certified on -/-/-. I had an online chat with a bank representative on -/-/- ( attached - ). He wrote, " -/-/- there was a note placed on your account that - is certified '' and opened an additional investigation case - and he wrote me that I would " receive a response within - business days which is no later than -/-/- ''. However, I have not received an expected response from the bank so far.

Citibank customer in Washington
Feb 20, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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