Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Identity theft / Fraud / Embezzlement New York

This complaint is against the Barclays Bank Delaware/Barclaycard Card Services, - -, -- -. On - - and -, -, a stolen credit card number from a Barclaycard Visa account that I had was used to charge purchases totaling $9800.00 at - - - # -, - - -, -, and $9.00 at a - - in the -, -. Barclays mishandled my initial reporting of these charges as identity theft and later claimed having no record of every piece of evidence I have subsequently submitted to it in support. I present the following facts : On - -, - I phoned the Barclays Bank fraud department to report these charges as false. I requested that it send me a blank in-house copy of its Statement of Fraud form to complete and return in order to begin the process. I repeated this request during follow-up phone calls on - - and - -, -, because each time I made the request, the form was not sent to me. Barclays, despite having my correct address on file since - - and verbal confirmation of that address during each of the above-cited phone calls, continued to send the requested Statement of Fraud


After finally receiving a Statement of Fraud form at my correct residence, following Barclays protocol, I completed and submitted both it and the following submissions on the following dates ( none of which were acknowledged by Barclays ) : ( 1 ) a letter to Barclays Card Services, - -, -, - - ( a Barclays-directed address for correspondence to its fraud department ), sent by US mail, dated - -, -, complaining about Barclays repeated mailings of the requested Statements of Fraud to an incorrect - address despite its uninterrupted billing to me at my correct - address ; ( 2 ) a fax transmission, dated - -, -, containing both a completed Statement of Fraud signed by me and an Incident Information Report # - issued by the - - Police Department, - - - - -, -, - - ; and finally ( 3 ) a fax transmission, dated - -, -, containing both a Complaint Report completed by investigating detective, - -, from the same - - -- determining this as a case of Grand Larceny, and a note from me which asked Barclays to acknowledge the receipt of the report. Both items ( 2 ) and ( 3 ) were faxed to Card Services, fax number -, which is the directed fax number indicated on the Barclays Statement of Fraud. On - -, -, having had no acknowledgement of any of the above correspondence, and amid continuing billing, I phoned the Barclays Fraud Department once again and was told by the operator ( -, Operator ID # - ) that Barclays had no record of any of the Postal or fax communications items that I have delineated above. In response to this failure, I was compelled to re-submit items ( 1 ), ( 2 ) and ( 3 ), outlined above, by US Registered mail on - -, -, but as of this date, I still have not had a single response from that company 's representatives other than subsequent billings and penalties. To date, the original charges, with penalties, have ballooned to over $11000.00, and have negatively impacted my previously strong credit rating. The - police department has determined this to be a case of Grand Larceny. Neither Barclays nor - has produced a signature for these in-store purchases, against which I am ready to compare my own legitimate signature. I have recently subitted a similar complaint against Barclays and Barclaycard to the office of the Attorney General of the State of -.