TransUnion Intermediate Holdings, Inc. Credit Reporting Complaint

Credit reporting company's investigation problem with statement of dispute

TransUnion Intermediate Holdings, Inc. Credit reporting department,

Credit reporting company's investigation Problem with statement of dispute Virginia

This additional information/dispute is related to CFPB Case number : - : While transunion lowered the balance on the collection account, they did not remove the account from my credit report completely, which is what they should have done. I was a patient at - - in -/-/2016. They filed a claim with my insurance agency and sent me a final bill of over $2000.00 ( see attached ). My insurance company sent me an explanation of benefits statement showing that I only owed $310.00 ( see attached ) to the provider, not $2000.00. I repeatedly contacted the company told them to send me an updated statement ; they never did. So, on my own, I started paying only the $310.00 balance in -/-/2016. I sent my payments to the address on the statement. Every payment came back undeliverable due to a bad address ( see attached - online bill-pay messages ). Meanwhile, the company still refused to send me an updated bill showing that I only owe $310.00, and not the $2000.00 they tried to swindle out of me. In -/-/2016, I was contacted by - regarding this account. I was shocked and I told - the entire story about how the company had never sent me a correct statement, and how I still tried to pay them the $310.00 which I knew I owed, but the payments were returned undeliverable. I told - I had all of the documentation. They told me that I 'd need to talk with a supervisor and that someone would call me ; no one ever called. I finally called them and stated that I was going to call - - again to get this resolved. They informed me that as long as I pay the account by -/-/2016, it would not impact my credit. I was furious at even the suggestion that this would impact my credit. This is a travesty and because of the bogus account hitting my credit report, I 've been unable to purchase my first home.

TransUnion Intermediate Holdings, Inc. customer in Virginia
Feb 19, 2017

* Source: CFPB Complaint Database

TransUnion Intermediate Holdings, Inc. response to complaint:
Closed with non-monetary relief

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