Select Portfolio Servicing, Inc Mortgage Complaint

Select Portfolio Servicing, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Application, originator, mortgage broker Arizona

I am involved in what has to be the longest re-finance of a loan ever!! I own a rental property and because of divorce, losing my job and the interest rate adjusting, I couldnt afford the payment so I applied to - to refinance the loan instead of defaulting. This started in the middle of - and was going along great when - decided to sell the loan to SPS ( select portfolio servicing -approx - ) - this has to be the WORST company ever!!! I have been submitting the RMA since then monthly and have had to submit one section ( section - ) no less than 9 times ( I am not kidding-I have the copies )!!!! I am supposed to have a relationship manager, -, who never calls back or takes a week to call back - why have one then?? Everytime I call I put in her ext. and it goes to someone else? Anyways, the problem with section - is that this is a rental property and not my primary residence ( I am renting now ). I have had to send it on with the different boxes checked, my primary home address, mortgage


have asked to talk to underwriting numerous times but they dont take calls?? So here I am almost 2 years later and no closer to refinancing?? I just want to know if they are going to approve this or not so I can tell my tenants what they need to do, or if I can short sale it, or just have them foreclose on it?? At this point I am considering the later but really dont want to do that. I need help with this so called company and let me know if underwriting is ever going to get its act together and make a decision????