Plaza Home Mortgage Mortgage Complaint

Plaza Home Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

On - -, 2017, I went on the website of Plaza Home Mortgage - - - - to pay my - 2017 payment. The was accepted and i received a confirmation that the payment was received. I fact, at the bottom of the confirmation page it states " Your payment was successfully completed. Thank you for your payment. Please retain your confirmation number for your future reference. NOTE : Payments may take up to 2 business days to post. however, the transaction will be effective for the date submitted. '' ( Attached as Exhibit A ). This makes PLAZA liable for this payment. On - -, i received my paycheck and logged in to my bank account. i noticed that the mortgage payment had not been deducted from my account. I called Plaza Home Mortgage to fine out why. I was told ( 1 ) my payment was rejected by Plaza and ( 2 ) the mortgage had been transferred to another service provider on - - and that i would be receiving information and ( 3 ) my next payment was not due until - -. I asked them why that was n't noted online on - - and


As of - -, i had received NO NOTICE FROM PLAZA that my mortgage was being transferred. TO DATE ( - -, 2017 ) i have received no notice from PLAZA. In a letter dated - -, which i believe i received on or about - -, I received notice ONLY from the new service provider- ( attached as Exhibit B ) that they were the new service provider. I established an online account in order to make the - payment. On the - 's website, it was listed that my next payment to them was due - -, 2017. Therefore, I made an additional payment with this money on my credit card due to the information i received both from - 's website and Plaza representative. In then received a statement from - stating that i owed - 's payment. ( Attached Exhibit C ). After trying to resolve this matter with both - and Plaza, i have been unsuccessful. I do not have an additional payment now to be made to bring my account current. Plaza insisted when i tried to resolve this matter that they mailed me a notice. I asked if they had proof of delivery or mailing, i was hung up on. I am requesting that the - payment be removed due to Plaza 's lack of timely notification to me that a transfer was taking place that they are required to do.