Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

I am not sure how I got into a FHA loan, but I did. My current balance is approx. - my house is valued well over a -. I have a rate of 3.25 % and a PMI at $570.00 a month. I have contacted my bank twice, the last time was - -, -. I asked them when the PMI was to drop off and I told them I loved the 3.25 %, but was tempted to refinance. My - score is above - and I almost always pay extra to the principal. I got a generic response to my PMI removal inquiry on the same day as requested - -, -. Later on - -, - I received a date of -/-/- as to when the PMI would fall off. It has not. Every time I call or attempt to contact the persons who handle the PMI program at the bank I am told to make contact via e-mail. I do this and keep getting the run around. I am at wits end. I will attach the e-mails that I have received.