BB&T Financial Consumer Loan Complaint

BB&T Financial Consumer Loan department,

Vehicle loan Managing the loan or lease Maryland

In - -, I opened at auto loan with Regional Acceptance through - - - in - -, Maryland. I received at loan in the amount of $25000.00 with an interest rate of 29.9 % ( payments of - monthly for 66 months ). After making on-time payments for over a year. I lost my - position in which I notified Regional Acceptance and asked for a loan modification ( due to my current income and past on-time payment history ). At that time I was told that they do not do refinancing. In turn, I attempted to refinance the loan with my credit union and was told that the vehicle has too much negative equity and that they would n't help me. I also attempted to trade the car in at several dealership and was told the say thing. Over the years, after making payments to the loan, I asked Regional Acceptance to allocate the payments in a manner that would result in a credit towards the principal balance versus just the principal. After making payments for over 3 years, the account balance never dropped past $20000.00. In - -, the vehicle was stolen from my residence. It was later found was deemed totaled by -. The value of the car at the time was $13000.00 which was almost $8000.00 less than was owned to Regional Acceptance. Regional Acceptance is still reporting late payments on my credit after the car was totaled in - -. The car was sent to their Insurance lot and they are still attempting to collect this debt.