The Money Source Inc Mortgage Complaint

The Money Source Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Vermont

The Money source my current mortgage holder is stating verbally via telephone ( - ID # - ) that they made - tax payments One for $1200.00 -/-/2016 which the town hall confirms and one for $1300.00 -/-/2016 which the town hall states they have no record of. In spending approx. 3 hours on the phone with The Money Source being bounced around to locate the return check # for payout or proof of payout as the Town hall encouraged me to do, I had no resolve. I called the town hall on 3 way with - on the line as she stated she was unable to reach them. The clerk - at the town hall asked for a return check # to confirm/research payment. She was told they sent out payments in mass checks and she was unable to provide that info. I asked - to transfer me to speak to a supervisor in which I was denied due to, they were unavailable because they were in a meeting. She then told me she could take my name and number and they could call me back within 24-48 business hours and that she would send out to the research dept. to find resolve. After approx. 3 hours on the phone, taking the day out of work to resolve the issue I am very upset that in speaking to 3 people at the Money Source no-one could provide me with proof of payment to the town hall in The amount of $130000.00 telling me that it is available on my statement. That is not proof of payment!