MOHELA Student Loan Complaint

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Received bad information about my loan Maryland

Mohela was my loan servicer for several years until -/-/-/-/-/- when I transferred to - in anticipation of - day filing for the - - ( PSLFP ). Upon reviewing my payment history with -, I learned that Mohela had failed to put me on a standard ( " level '' ) PSLFP eligible - repayment program in the summer of -. This was despite the fact that I specified clearly in telephone calls with them that this was what I wanted and despite the fact that I had been only on other PSLFP eligible payment plans prior. Instead, Mohela, without my knowledge and understanding, apparently put me on a standard - plan, which I did not realize until recently. ( This also begs the question - why would I want a - month plan? ) As a result, - informed me that none of the payments I had made since -/-/- would likely count as qualifying payments for purposes of the PSLFP, since only - term standard level payments plans qualify, in addition to -, -, and Pay As You Earn plans. In addition, at the same time ( summer - ), Mohela failed to inform me that I was eligible for a payment plan with lower monthly payments ( either the Income Contingent Repayment plan or the amended Pay as You Earn plan ). This was despite the fact that I clearly specified in telephone calls with them that I wanted the PSLFP-eligible payment plan with the lowest monthly payments. Again, I only learned that a payment plan costing less per month should have been available to me once I was switched to -. I estimate that this error on Mohela 's part cost me over $3500.00 over the course of - months.