Round Point Mortgage Mortgage Complaint

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Missouri

On -/-/-, I asked my mortgage company ( RoundPoint Mortgage ) not to send a real estate tax check to the city of - - because I had already paid it. On -/-/-, they acknowledged this and said my request was being processed and they would contact me if any additional information was needed. They never contacted me ( indicating they did n't need additional information. On -/-/-, they sent a real estate tax check of $4300.00 to the city of - - instead of following the acknowledged request not to do so. On -/-/-, I filed a complaint through their online message system. On -/-/-, they acknowledged receipt of the message and said they would forward it to the appropriate department. It has been 30 days since my complaint and my money is still missing ( not in my escrow account ). No other communication from RoundPoint has been made other than the email acknowledging my complaint on -/-/-.