Citibank Debt Collection Complaint

Other (i.e. phone, health club, etc.) False statements or representation attempted to collect wrong amount

Citibank Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Attempted to collect wrong amount Texas

A debt collection company that I send payments to is claiming that they did n't receive a payment that I sent in - 2016. However I 've made payments in - and - which have applied to my account correctly. I 've tried to rectify this matter and two months later and still has n't been resolved. It is very difficult to speak with someone about my account, because staff are rarely available. At this time I still have n't been informed about the company 's status in tracking the payment.

Citibank customer in Texas
Feb 07, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

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Contact Citibank
701 E 60th St N
Sioux Falls ND 57104

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