Citibank Credit Card Complaint

Citibank Credit card department,

Late fee New Jersey

My last Citi credit card statement included a late fee of $20.00. When I called the company for an explanation, they told me it was for a late -/-/- payment ; going on to explain that my payment is due to Citi on -/-/- and THEIR records show that the payment was not received until -/-/-. This puzzled and disturbed me because I had previously set up the payment electronically through my checking account to arrive on time. So, I did some investigating and as you can see from my attached - Bank statement, the funds were electronically transferred to Citi on -/-/- with an expected delivery date of -/-/-


due date. I am writing to you because I need your help. Citi has denied my request for a refund both on the phone and in a written letter. And I believe that this is unacceptable! A prime example of a big company taking advantage of the little consumer. Please help me because I NEED my $20.00. In this challenging economy, my husband and I are finding it very difficult to make ends meet. Therefore, I must pursue this matter as I can not afford to ignore it. Lastly, I would like the company invested to see how many other consumers electronic payments are being " ignored '' so that Citi can charge a $20.00 " late '' fee. Thank you for your assistance, - - -, NJ - Work # : -