Ria Financial Money Transfers Complaint

Ria Financial Money transfers department,

Domestic (US) money transfer Other transaction issues California

I sent through the RIA financial services branch located in - - Ca. with the amount of $780.00, cahrges/taxes $39.00, TOTAL $810.00 on -/-/2017 but the transaction was n't done and was canceled on -/-/2017 and when I go to that branch location, the agent there does't give me my money back because she has n't received the order from her manager or supervisor. Then when I call to check if my money is ready to pick up, the agent is telling me that until she gets the confirmation or approval, she will call me but the time period of 10 days in overdue with no answer from them.