Banco Popular de Puerto Rico Credit Card Complaint

Banco Popular de Puerto Rico Credit card department,

Credit determination California

YOU MUST REFER TO ATTACHMENT # - - FULL CASE to fully understand my case and request. PLEASE GO THROUGH THAT DOC BEFORE ANYTHING ELSE. On -/-/2016 at - PST, I applied online for the - card ( application ID # - ) issued by Banco Popular de Puerto Rico, using promotional code AVSPWE to receive a Welcome Bonus of - Lifemiles. After clicking on " - '' my application, a pop-up message displayed on the screen prompting me to confirm my identity by answering a few questions. Before showing me any question, the webpage kept " thinking '' for a while and then an error message displayed without giving me any questions to answer. Please refer to attachment " # -. Identity verification error '' which is a snapshot taken with my cell phone of the screen error message I got. As you can see on the left of the snapshot, a " no items to show '' message displayed instead


immediate denial email. I then had further issues with Customer Service ( additional hard inquiries on my credit reports without my consent a a claim opened with no resolution after 2 months ). Please refer to attachment # - - Full case, to understand the issues I faced regarding my application, my interaction with Customer Service, the claim I opened with no resolution, and what I am requesting from you at this time.