American Collections Enterprise, Inc. Debt Collection Complaint

American Collections Enterprise, Inc. Debt collection department,

Other (i.e. phone, health club, etc.) Communication tactics Used obscene/profane/abusive language Virginia

I called American Collections Enterprise on -/-/17 spoke with - -. Advised him that I wanted to do a settlement offer on this account b.c its an old debt. - - stated that he was unable to take a settlement offer b/c - does n't take settlement payments. I advised him that per my credit report it shows that the account was sold to them. He told me that they are only a - party between me and - and that I would need to contact them directly if I wanted a settlement offer. He was very rude. I asked him why does it show them being the original creditor he told me to ask the credit bureaus b/c he does n't work for them. Then I requested to speak with a supervisor. I explained to - what I wanted to do and how - - was talking to me. She said that perhaps my question warned his response. I told her that they were still in a customer service position and no one should be talked down b/c they owe an debt. She kept saying how Its been 3 years and how I did n't pay. I thanked her and called -. I spoke with - who handles the center in -. Per - they should have never told me to call them b/c they purchased the account from them and she does n't know why they said that - cant accept settlements when they don '' t have the account and have nothing to do with it anymore. She was shocked that they behaved and talked to me in such a manner. She apologized and gave me her direct line just case something happens again. She also sent a complaint on my behalf to the department that hands the collection agency.