Synchrony Financial Debt Collection Complaint

Synchrony Financial Debt collection department,

Credit card Cont'd attempts collect debt not owed Debt was paid California

collection agency stated that once debt is paid i would receive a letter of satisfaction debt paid in full and request from major credit bureau to remove from my credit once debt was paid i did get a paid in full letter but no request for deletion from my credit when asked why there was no deletion statement they said they report only i told them i was told they do deletions they referred me to merchant and merchant says they sold account im getting the run arround