Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

Customer service / Customer relations California

On -/-/2017, I went online to obtain my credit score. My credit card company, BarclayCard, provides my credit score for free as part of my cardholder benefits. The online information showed my credit score as -. They also provided a link to a 12-month history of my score, so I clicked on the link. The history showed my score over the last 12 months. What caught my eye was that my score had risen to a high of -, and very soon after had fallen to -. Then it went to - and to the present score of -. I wanted an explanation for the drop from - to -. The site said that if I had any questions about my FICO score, I should call -, and it listed a phone number. On the -, I also obtained my free annual credit report from -. There was nothing negative in it, all my accounts showed as continually paid on time. Eight days later on -/-/- I called - at - - to see if someone could explain the sharp - point drop in my score. Not only would n't they explain it, they claimed their records showed a


asked to talk to someone who was aware of the apparent business relationship that existed between - and BarclayCard, and they refused. They told me to go back to BarclayCard for any explanation of the score. So I called BarclayCard at - - to ask for an explanation of the - point drop, and to verify who actually calculated the score I was seeing on the BarclayCard site , BarclayCard or -. The BarclayCard Customer Service Rep. claimed they simply posted the information provided to them by -, that BarclayCard DID NOT calculate the score themselves. And making sure to mention that they provided the score for FREE, there was nothing else they could tell me, and I would have to contact - for any explanation of the score. In other words, BOTH organizations were claiming that the score was not calculated by them, it was the other guy, and go talk to the other company if I wanted any further explanation. I would like to know who calculates the score, and I would like an explanation that justifies a - point drop in just one or two months without any negative data to support it.