Synchrony Financial Credit Card Complaint

Delinquent account

Synchrony Financial Credit card department,

Delinquent account Texas

On -/-/2016, i was told by Sam's/Synchrony Bank, my account was compromised. I paid my bill in full as usual, I never leave a balance. I received a new card, called and was told no there was another compromise. I waited and no card came I called several time -/-/- about the account. I was never told I had an outstanding balance, was on the phone several times with customer service for over 10-20 minutes each time. Was told each time that the card was still in route. I called back -/-/- several times and was told a new card was on the way. -/-/- I decided to try to activate the card that was sent -/-/-, it activated. I have not used the card since activated. I have another Sam 's card that I used and paid in full. I was notified -/-/- by - - - had a late payment. I called to find out how this could be. I was told I left a balance -/-/-. I asked why I was n't told when I spoke to customer service all the times -/-/-. They said they did n't do that. I asked why I was assessed an interest charge after I paid in full for -/-/- and received no answer. I believe the interest charge should be remove and I would have had no late payment. I had perfect credit until this and have asked the late reporting be removed from my credit history.

Synchrony Financial customer in Texas
Jan 24, 2017

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with non-monetary relief

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