Freedom Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Utah

Freedom mortgage has failed to pay my property taxes for -/-/2016 to the - county treasurer. I know have a delinquent tax notice out against me when I have done nothing wrong as it was suppose to be paid from escrow. Freedom mortgage, has been extremely difficult to work in getting this situation resolved. They are stating they will not have resolution until the end of -/-/- which is unacceptable since I have been working on this for almost a month when I found out. I need resolution of this as I pay my bills and have done nothing wrong. Freedom mortgage needs to take care of their mistake.

Freedom Mortgage customer in Utah
Jan 24, 2017

* Source: CFPB Complaint Database

Freedom Mortgage response to complaint:
Closed with explanation

Consumer disputes how Freedom Mortgage handled their complaint

Company profile

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How Freedom Mortgage handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3Freedom MortgageComplaint HistoryComplaints3/20126/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20151/20163/20165/20167/20169/201611/20161/20173/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Freedom MortgageLoan servicing, payments, escrow account0.5%96.9%1.0%1.0%0.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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