BB&T Financial Bank Account Or Service Complaint

Checking account Deposits and withdrawals

BB&T Financial Bank account or service department,

Checking account Deposits and withdrawals North Carolina

I deposited a check for $800.00 on -/-/2017, I did not know until -/-/2017 that a charge-back was going to happen with that check on -/-/2017. Since I had used some of the $800.00 against ( what I did not know was a negative balance ) On -/-/2017 I deposited $800.00 in cash from my personal funds to cover everything that was pending, but an administrative hold was put on THAT $800.00. Overdraft fees were charged while transactions were pending instead of when they posted. That caused a domino effect for several other legitimate transactions to be returned unpaid and more OD fees. As a veteran-owned, and woman-owned Small Business solely supporting my - with my personal funds, this has caused irreparable, unfair, and unnecessary harm to me, my business, and my family. The action BB & T took, placing an Administrative Hold my small business checking account, was unfair. It may not be against Federal Reserve policies, but the reason I feel that this is a dire situation is because there are other scenarios that could easily happen that could very easily


with just that - small withdrawal costing $36.00. 2. I stop for gasoline while on a trip to deliver a quilt. The gas station places a $1.00 hold on my debit card. If I do not know that there has been a charge-back and I am in the negative with my available balance - that $1.00 hold has just cost me $36.00 and then the actual amount for the gas will cost me another $36.00 plus everything else I have paid for with my debit card that day. Those are just two examples of how this practice can cause us harm.

BB&T Financial customer in North Carolina
Jan 19, 2017

* Source: CFPB Complaint Database

BB&T Financial response to complaint:
Closed with explanation

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