USAA Savings Credit Card Complaint

USAA Savings Credit card department,

Transaction issue Texas

I purchased a - garage door through -. The installer - - - installed damaged panels instead of alerting me to this and installing non-damaged door panels. Furthermore, even by their 3rd visit they still did not install the door hardware or even use the proper bolts, and they damaged the framing of my house too. Some how -, my credit card issuer, has ruled in - 's favour even though - never even sent in any documents! I though sent in 2 letters with photos of the damage and lack of door lock, handle and kickplate! I was told by USAA that I can have the case re-examined by receiving a phone call from the Disputes Analysts assigned to my case ; I said fine as long as they do not call my on my - ( sun down Friday to sundown Saturday ). Lo and behol they call me on my - ( Friday -/-/- at - )! The Disputes analyst left me a vm with her call back number and extension. BUT the phone number she left has a system that can take extensions of only - numbers! I called the regular USAA ph number and that rep gave me the direct number to the disputes department. Calling this number I was indeed able to put inthe whole - digit extenson number but every time i call i get her VM and no return phone call!!! - | - | - My current call log : -/-/2017 - left vm @ - -/-/2017 - left vm @ - -/-/- - left vm @ - & with general VM too USAA is constructivly ignoring me and enying my my contractual rights.