Round Point Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Round Point Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Maryland

Roundpoint Mortgage servicing changed my monthly mortgage payment amount based on an escrow analysis they said they performed but never sent. Although they have my email address and notified me of a late payment via this email address they did not send notice of the change in monthly mortgage payment. The payment I made was $54.00 short of the new amount so they " held '' the monthly payment without notice and did not apply to my account. This seems to be done in an underhanded and secretive manner to incur late fees

Round Point Mortgage customer in Maryland
Jan 19, 2017

* Source: CFPB Complaint Database

Round Point Mortgage response to complaint:
Closed with explanation

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