MOHELA Student Loan Complaint

MOHELA Student loan department,

Federal student loan servicing Dealing with my lender or servicer Don't agree with fees charged California

My loan was transferred to MOHELA for servicing several years ago. My balance at the time was around $81000.00. I am entering my 12th year of repayment and I still owe $81000.00. I have been paying $250.00 per month for over ten years. When I call MOHELA, they tell me that they only keep two years of records. They say that I have additional accrued interest due to a forbearance we took when my husband had -. My loan was in graduated repayment for thirty years, but their site says my loan wo n't be paid off until I am -, almost 30 more years, so they have changed it to 40 years without notifying me. I can get no information from them on what amount is applied to principal, what they original balance was when the loan was transferred to them, etc.