First Credit Services Inc. Debt Collection Complaint

Other (i.e. phone, health club, etc.) False statements or representation attempted to collect wrong amount

First Credit Services Inc. Debt collection department,

Other (i.e. phone, health club, etc.) False statements or representation Attempted to collect wrong amount Massachusetts

The problem originated from an automatic billing system from - - - in -, SC. I moved from the area in - - to the -. On - -, - I thought to cancel my account after receiving bill notices. I paid a Balance of $69.00 to - -, which does billing for the health club. This included payment for two months past due and a $19.00 service fee. A Cancellation Notice was sent to - - stating to cancel membership. This was done before their next billing cycle, but they conveniently for them made " an error '' and continued to bill me. It is now - and after review of a Credit Report dated -/-/- I became aware of an amount of $99.00 being reported as Delinquent - In Collections by First Credit Services on behalf - - - - -. - - - and - - have been made aware of

My complaint is with First Credit Services - - - -, - - - -, NJ -. I have repeatedly tried to contact them to obtain documentation stating that the Account ( Reference # KB - ) has been closed and that it has $0.00 Balance, as well as tried in vain to get someone from their company to expedite the process of removing it from all Credit Bureaus, since it was a mistake made in their chain of command. I have been consistently transferred all over their phone system, hung up when I ask to speak with a Manager, I also believe that I have been lied to as to Names and Titles of their Associates. I have been told more than once that Supervisors will call me back, and it has yet to happen. I know the system recognizes my phone number and sometimes when I call it will send me directly to voicemail. I have audio recordings of every single call which depicts their unfair, shady, and deceptive practices.

First Credit Services Inc. customer in Massachusetts
Jan 19, 2017

* Source: CFPB Complaint Database

First Credit Services Inc. response to complaint:
Closed with explanation

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