Amex Credit Card Complaint

Rewards

Amex Credit card department,

Rewards Arizona

I signed up for the American Express EveryDay Card on the sign-up offer of - Membership Reward points as long as I spent over $2000.00 in 3 months. I met the terms of the offer by spending over $2200.00 in the first three months - which was confirmed by several American Express representatives - and 6 months later I have still not received the points. During this same time I also added a American Express Offer on two different American Express cards that said I would earn - points if I spend $200.00 at a hotel chain. I spent the $200.00 dollars on both cards ( $400.00 total ) and only received the points on one card. I 've contacted American Express multiple times over these issues and each time the representatives assure me that the points will be added to my account shortly, which has yet to happen.

Amex customer in Arizona
Jan 14, 2017

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Consumer disputes how Amex handled their complaint

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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