Sallie Mae Student Loan Complaint

Sallie Mae Student loan department,

Non-federal student loan Dealing with my lender or servicer Having problems with customer service New Jersey

Sallie Mae is a terrible lender. Average wait time on phone calls are -45 minutes, once the call is answered, you are continuously placed on hold. I needed a simple payoff letter on - loans and it took me 7 days for them to only get the -, then it took - additional phone calls to get the other - completed. I spoke with about - different departments (? ) the expediting dept. said it would take -72 hours to produce ( SOME E-PEDITING!! ), As I write this, I have been on hold for 35 minutes. Too many departments, too many workers and too much ineptness. I am glad I am paying this off because their poor practices scare me!!!!