Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

My Broker and I contacted a manager at Freedom Mortgage on -/-/- asking about if they would be sending the - Tax payment in. We were told that it was to be mailed out on - -, -, upon which we told them that that would cause it to be late. I told them that I would go and pay it so that my loan would be able to be closed. I did and have copies of the paid receipt from - - - - office and also the front and back of the check. I contacted Freedom Mortgage on - -, - and told them that I had paid the taxes personally and they said that they mailed the check to the tax office on - -, -. I contacted the tax office on - - and they had not seen anything from them. I called Freedom again on - - explaining the situation again and this time was told that they see there was a stop payment put on the payment and to give it 14 days. I called the tax office again today -/-/- and they still have not seen anything from this company. I have sent - emails, with no response, but have received a letter from them on - - and again on - - saying that they are reviewing the information that I provided. The loan closed on - - and they have been paid in full. I just want to get my $1500.00 back that I overpaid. I feel like I 'm getting the run around. They have had everything they need to resolve this issue. Thank you,