Citibank Credit Card Complaint

Billing statement

Citibank Credit card department,

Billing statement Texas

-/-/2016 as I was checking out at the Home Depot Garden Center in -, T-, the cashier said I could get a $25.00 discount on my $56.00 dollar purchase by applying for a credit card. I ask how long the application would take and she said less than five minutes. I said okay. The cashier fill in the application. I answer every question correctly. I have never received a bill.


I believe whoever set up this application process ignorantly and/or negligently did so thinking everyone gets mail delivered to their street address. I am presently at my - address where I do not receive home mail delivery. If any bills were foolishly sent to my home address, naturally I did not received them. In the last month I have received repeated phone calls from the same lady with a foreign accent about this bill. I have repeatedly told her that the bill must be sent to my post office address. Still no bill. I am enclosing my check for $31.00 for the amount I owe Home Depot but was never billed. I am clever enough to go on line to get a mailing address. Interesting that - major cororations like Citi and Home Depot can not get mailing addresses. Naturally, if I still have any credit card account opened, I want it closed.

Citibank customer in Texas
Jan 10, 2017

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Consumer disputes how Citibank handled their complaint

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/20174/201705101520Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankBilling statement0.4%44.1%39.7%5.5%4.4%4.6%0.7%0.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling statement0.5%53.6%29.3%6.6%3.9%5.4%0.5%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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