Regions Financial Corporation Bank Account Or Service Complaint

Checking account Account opening, closing, or management

Regions Financial Corporation Bank account or service department,

Checking account Account opening, closing, or management Georgia

FW : RE : [ Secure ] RE : Regions Bank - Complaint ID : - - & lt ; -- & gt ; To - & lt ; - & gt ;, customercenter & lt ; - & gt ;, - & lt ; - & gt ; Hide Wednesday, -/-/- - Sent from - for iPhone - - Begin Forwarded Message - - From : - Date : -/-/-, - To : - Subject : RE : [ Secure ] RE : Regions Bank - Complaint ID : - Dear -, If there is a problem where you do not understand the seriousness of this matter Sir. I was told by - the young man whom I explained my formal Complaint to that Regions really took these complaints serious. And in your previous email you never stated Female or male. For clarification our Mother and your Member of your Bank Regions her Name is - DOB -/-/- just in case you are mixing her up with another member at your Regions Bank by the name of -.


please. Because you are not talking about the date this transaction took place on - account where - added - a third person to an already existing account. Where I - had been added since -. Please send this Email onto the next level above you Sir. Because in your email to me you are not trying to correct anything. You are trying to speak about when the POA was placed on her account. That is not why I placed a formal Complaint against -. She needs not to do this ever again adding a person to a Joint Account without ALL PARTIES BEING PRESENT. Thanks again for your time, - Sent from - for iPhone At -/-/-, -, - wrote : - : Just for clarification, it 's - and not -. Thank you for getting back with me. As - manager, I do Thank You for making me aware of the situation. I have reviewed your mother 's accounts and here is what I was able to determine : -, - and - open a joint account at the Regions Office in -, Georgia. On -/-/- - and - came to the Regions Bank in - to bring a POA dated -/-/- to maintenance account ending in -. On -/-/- a joint account was opened for -/-/- and - at the - Branch. On -/-/-, with Guardian Paperwork, the Account in - and - was closed. In reviewing the accounts, the bank was not presented with guardianship papers until -/-/-. Without guardianship papers, as long as - was present at the bank and no one was removed from an account, the bank was obligated to honor the request of -. Although a POA was filed for - by -, the POA does not prohibit - from opening additional accounts in her name, either as a sole or joint owner. Based on the Regions Privacy Policy, - would not be made aware of any accounts opened unless she was a co-owner of the account. Please be assured that - did not discuss the account status or changes with anyone who was not an authorized owner on any account referenced in - name. If there is any further clarification needed, please do not hesitate to contact me at the number below. I hope this clears up the issues in your email. Regards, - Vice President Branch Manager - -, GA - - - Office - -

Regions Financial Corporation customer in Georgia
Jan 09, 2017

* Source: CFPB Complaint Database

Regions Financial Corporation response to complaint:
Closed with explanation

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