Capital One Credit Card Complaint

Capital One Credit card department,

Billing disputes Wisconsin

My wife, - -, has been told numerous times by Capitol One representatives that her annual fee can be waived if she calls in by a certain date and requests such. This has been done numerous times over the past few years. This time she called in and spoke to an escalation specialist who told her that this would not be possible, despite what she had been told by previous representatives. - asked that this person speak to her husband, - -. The escalation specialist refused to speak to -, stating that - would need to perform some disclosure that he never actually requested. When asked what would be required, he refused to say, even after - requested the disclosure. He absolutely refused to continue the process. When asked to speak to a manager he stated that there was no one higher up in the company that we could talk to.