Capital One Credit Card Complaint

Capital One Credit card department,

Other fee California

My credit account with Capital One has been restricted for some time, meaning I do n't have any available credit with them because I was late with a couple of payments at one point. Since then I have paid on time every month. I got my balance to $170.00 as of -/-/-. I received a bill statement yesterday showing they added a - member fee. I contacted Capital One asked if they can waive the - member fee as a courtesy, since I been paying them and have a restricted account with them. Again I 'm not able to use their credit card. I spoke with a customer service rep then a supervisor with the name -. Supervisor - said nothing she can do about it, I explained to - that I called them last month explaining to them that I 'm currently unemployed and receiving unemployment from the state of California. Advice - that I been paying them every month but that - member fee is too much for me since I 'm on unemployment and have a restricted account. I explained to - that if I had a active account with them I would understand the - member fee. - responded by stating that there is nothing she can do or anybody else. I asked for - last name, she refused said they do n't give their last name. I asked if that is company policy, - said yes. I advice - that will be filing complaint, she said okay and ended call. Conversation took place on -/-/-, at -