Capital One Credit Card Complaint

Billing disputes

Capital One Credit card department,

Billing disputes New Jersey

I was shocked when I reviewed my credit report and found late payments on the dates below : - days past due as of -/-/- - days past due as of -/-/-, -/-/-, -/-/- - days past due as of -/-/-, -/-/-, -/-/- I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.

Capital One customer in New Jersey
Jan 03, 2017

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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How Capital One handles Billing disputes complaints

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/20161/2017020406080Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneBilling disputes0.9%49.5%31.8%5.2%3.8%8.1%0.6%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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