The Money Source Inc Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

The Money Source Inc Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Texas

We refinanced our mortgage with The Money Source to an FHA Streamline loan. Our escrow funds balance were misappropriated. They applied the escrow balance towards the principal on the new loan and then sent us notice of a - $ escrow shortage. We have been attempting to get this issue resolved for 3 months. Now they have increased our payment.

The Money Source Inc customer in Texas
Jan 02, 2017

* Source: CFPB Complaint Database

The Money Source Inc response to complaint:
Closed with non-monetary relief

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How The Money Source Inc handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3The Money Source IncComplaint HistoryComplaints12/20151/20164/20165/20169/201611/201612/20161/20172/20173/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3The Money Source IncLoan servicing, payments, escrow account6.3%62.5%25.0%6.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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