Amex Credit Card Complaint

Amex Credit card department,

Advertising and marketing Idaho

In -/-/-, I received an email invitation to apply for an AmEx Skymiles Gold Card with a bonus of - Delta Skymiles after spending $1000.00 in the 1st 3 months. The day I received my new Gold Card on -/-/-, I received in the mail another offer for - Skymiles from AmEx. I immediately called AmEx and asked if I could be eligible for the - mile bonus instead of the - mile bonus. According to the customer service representatives, they were going to open a case to investigate. I followed up with a live chat with AmEx on -/-/- during which I was told the case was still open and they were trying to get me the - mile bonus. I had my second live chat with AmEx on -/-/- and was told by the representative that a detailed note was placed in my account and to check back in a few days.


to me that I could not get, I was told the offers are sent by the marketing department and have nothing to do with new or existing accounts. I immediately cancelled my card and requested to be removed from all future advertising and marketing, mail, email, or phone calls. On -/-/-, I received a marketing mailer from AmEx, even after being assured that I would be removed from their marketing lists. Although I did finally find the small ( minuscule ) print indicating previous card holders could not receive the bonus in the offers I received, I still find it incredibly deceptive that 2 different offers for bonuses, personally addressed to me, were knowingly sent with the intent that I could not receive the " bonus '' that was being advertised. I also believe that AmEx wanted to keep stringing me along with the " open case '' story long enough to get me to pay the $95.00 annual fee.