Capital One Credit Card Complaint

Capital One Credit card department,

Credit card protection / Debt protection California

Please review the enclosed correspondence with Capital One regarding a plane ticket I purchased for $710.00. I was unable to use the return portion of the ticket to return home without any explaination why. I was given no alternative except to purchase a new ticket from - - for $300.00 if I wanted to return home on the same scheduled flight as specified on my original ticket that I purchased for $710.00. Capital One claims to have done an investigation but posted the charge back on my account. Capital One refused to provide a reason verbally or in writing as to why the charge was refilled to my account. For this reason, I feel I was defrauded because I was not able to utilize the return portion of the original ticket. Furthermore, I consented to a re-review of the case dated -/-/2016 ( I spoke with -, a Cap One supervisor ) however as in the past, there was n't any documentation in Capital One 's records that the re-review was performed. Capital One appears to have violated regulations regarding resolving the dispute within 1 month, and refusing to comply with my request for a written reason explaining the action taken - re-posting the charge to my account as requiured by - and Federal regulations. The Cap One dispute center never sent an affidavit for me to sign regarding my dis [ pute which makes me suspect that there was never an investigation or a re-rteview as I was promised by -.