Capital One Credit Card Complaint

Other

Capital One Credit card department,

Michigan

The processing department at Capital One does not process the payments on day received, causing late fees and interest charges. Capital One states it takes 10 business days for payments to reach them. I have mailed payments well before the ten days and they still hold the payment for posting up to 4 days.

Capital One customer in Michigan
Dec 27, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

Consumer disputes how Capital One handled their complaint

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How Capital One handles Other complaints

Created with Highcharts 4.2.3Capital OneComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201611/20161/2017010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Capital OneOther0.7%64.5%13.8%12.2%1.7%6.1%0.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.8%66.1%13.1%13.5%1.9%3.8%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://www.capitalone.com/
(703) 720-1000
richard.fairbank@capitalone.com
1680 Capital One Dr
McLean VA 22102
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