JPMorgan Chase & Co. Credit Card Complaint

Customer service / Customer relations

JPMorgan Chase & Co. Credit card department,

Customer service / Customer relations New York

I wrote to - and - of - Chase regarding a dispute that was denied. I received a call from - and she advised me that the call was being recorded. I asked - to hold while I set up my recording apparatus and she told me that I was not allowed to record the conversation, which I then terminated. I wrote to - to complain about this and - wrote back that essentially that is JPMorgan Chase 's policy. So, they can record me but I can not record them. That is the nub of my complaint.

JPMorgan Chase & Co. customer in New York
Dec 23, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

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