Barclays PLC Credit Card Complaint

Barclays PLC Credit card department,

APR or interest rate Virginia

My promotional zero percent interest rate expired on my Barclays Bank Mastercard, but the impending expiration of that promotional rate was not noted on the credit card statement immediately preceding commencement of interest charges. Instead, that statement ( -/-/2016 ) reflected a 0 % interest rate on the promotionally charged amount with no expiration date for that rate reflected. Yet on my next statement ( -/-/2016 ) there were nearly $160.00 worth of interest charges, and the statement reflected the new 16.24 % current interest rate. When I called to complain and ask that the interest charges be reversed, the customer service agent initially acknowledged the error. However, after consulting with his supervisor for permission to reverse the interest charges, he stated that the expiring rate was not shown on the - statement because the rate had expired the same day that the statement had issued, meaning the statement could not reflect a future expiration date. The supervisor later told me the same thing. But if the rate had already expired at the time the - statement was issued, then the - statement should have reflected


I pointed out to the customer service agent and his supervisor that they were trying to have it both ways by claiming, on the one hand, that the rate had expired on the - statement date and so that statement could not reflect the rate expiration date, but that, on the other hand, the - statement reflected the 0 % rate that they claimed had already expired by that time. The agent acknowledged my point, but insisted that " this is just how we do it '' and refused to reverse the interest charges. After considerable argument, she agreed to reverse half of the interest charges, but refused to reverse the rest. I would like the remaining interest charges refunded, and for Barclays Bank to stop these misleading billing practices.