Select Portfolio Servicing, Inc Mortgage Complaint

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account

Select Portfolio Servicing, Inc Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Pennsylvania

My mortgage was purchased last year by SPS ( Select Portfolio Servicing ) from - -. Prior, I used to pay approximately $250.00 per month in excess of my contractual obligation, and per the terms of a loan with no prepayment penalty, any payments in excess of the contractual amount are posted to the principle amount. In the future, I intend to make considerably more " over '' payments. On my most recent statement, SPS notified me that unless a full contractual payment is made, any overage would remain in " in-posted '' status until it builds to a full contractual amount. As my contractual amount is approximately $5000.00, this indicates that I could pay $500.00 over, but nothing would post to my account for nearly a year. This is a violation of the loan agreement and creates an over charge for interest. Based on my conversation with SPS, I believe this is a systemic issue for any payment overages that come as payments outside of a single monthly payment ( i.e. if I pay $500.00 mid month every month, they would only hold it in escrow, if I pay $500.00 over on an end of month payment, it would post to principle ). I believe any party paying unique separate payments on top of contractual are victims of this misallocation and over charge of interest. I was told because this was a " conforming '' loan, the payment allocation was at their discretion. Not sure how conforming status impacts the legal payment hierarchy.

Select Portfolio Servicing, Inc customer in Pennsylvania
Dec 23, 2016

* Source: CFPB Complaint Database

Select Portfolio Servicing, Inc response to complaint:
Closed with explanation

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