Capital One Credit Card Complaint

Billing disputes

Capital One Credit card department,

Billing disputes Washington

I paid the monthly payment, online through Capital One 's website, in the amount of $50.00. The minimum amount owing was $46.00. The next morning when I checked my bank account, the site had taken $1400.00 from my account! I called and was told there was a hold on the payment, since they thought it was " odd '' ... .but they could n't do anything about it, except put me in touch with a representative from my bank. My bank said they could dispute the charge, and reverse it, and that 's what I did. I then sent a payment of $50.00 via a check, ( not wanting to go through that nightmare again ), which they received and cashed. Two days later I received a letter saying my credit card had been closed, but I still owed the balance. Then I get a bill from them for the entire balance, plus a late fee and over limit charge.

Capital One customer in Washington
Dec 21, 2016

* Source: CFPB Complaint Database

Capital One response to complaint:
Closed with explanation

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Contact Capital One

http://www.capitalone.com/
(703) 720-1000
[email protected]
1680 Capital One Dr
McLean VA 22102
Capital One
Capital One

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