Amex Credit card department,
Advertising and marketing New York
American Express has inexplicably frozen my rewards account which is over 5 years old. Due to me not being able to redeem my points I am unable to purchase flights that are on hold with their transfer partner, -. Furthermore, they stated they will take -8 weeks to review the account which will not be complete until after their 40 percent transfer bonus expires. I will now have to purchase the flights I had on hold for $6000.00 since they will not let me use MY points. No points bonus has been applied to my account.
Amex customer in New York
Dec 17, 2016
* Source: CFPB Complaint Database
Amex response to complaint:
Closed with non-monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File Complaint| Website | https://www.americanexpress.com/ |
| Phone | 800-528-4800 |
| Address | P.O.Box 981540 El Paso TX 79998 |
| Amex | |
| Amex |
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