Capital One Credit Card Complaint

Capital One Credit card department,

Closing/Cancelling account Alaska

Received - statement with annual fee assessed on -/-/-. Called Capitol One 's operator -/-/- upon bill receipt, since I have not used this card in almost two years I determined I did n't need it. Not a problem we will cancel the card. Followed up my telecom with a letter mailed -/-/-. Yesterday I received a - statement showing the previous annual fee charge with additional late fees etc. Called today, -/-/- and the operator said since I did n't pay the annual fee for the coming year I was assessed the late fees regardless of the fact I cancelled the card and the original operator told me since I was cancelling the card there was no annual fee due.