Amex Credit Card Complaint

Billing disputes

Amex Credit card department,

Billing disputes Texas

I made a reservation with - in -, with a quoted amount, which I have in writing. - charged my American Express Account $1200.00 more than I was quoted. - has provided American Express with documents that are forged, they are not the forms I signed, and the signatures are clearly not mine. The forms I signed in - were in -, however they ( - ) provided credit card receipts in - to American Express with signatures that are not mine. I have re-filed my dispute 7 times now. I am at a loss fighting with a huge company that does not care that I have been overcharged severely, and because I did business with them, they will not file a fraud charge. This is fraud, they call it a dispute just because my card was not stolen, but it is fraud. - will not respond to my emails, so I have no recourse with them ( as they are in another country ). I expect American Express to protect me and they continue to let me down.

Amex customer in Texas
Dec 15, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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