Synchrony Financial Credit Card Complaint

Billing disputes

Synchrony Financial Credit card department,

Billing disputes New Jersey

In - 2016 I went online and ordered a " Free Trial '' offer from - and was only to pay Shipping and Handling. I should have known better and looked for very small print that might obligate me to receive future product, there was n't any. After reading numerous similar complaints online even under - Consumer Complaints, they all say the same thing. I was temporarily in -, I returned to my home in - - -, 2016. When I received my Statement from Synchrony Bank in -, I noted the charges of - $86.00 and $89.00. I immediately called Synchrony Bank and disputed the charges. I never received product nor did I receive any any communication from - in regards to these charges, that it was being delivered or anything. When I received - 's statement on - -, 2016 I noted the charges of $94.00 and $92.00 and called Synchrony Bank to dispute the charges. The CSR told me I had also been charged $94.00 and $92.00 on - -, 2016. My account had been charged


- name put in disputes for all of the charges and told me it may take - to - billing cycles. I called - on - -, 2016 at - - and spoke with -. - cancelled the account they had set up for me without my approval and told me to have Synchrony Bank call them and do a - way conversation so they could credit my account and I would n't have to wait for the dispute. I called Synchrony Bank and spoke with -. - told me they did n't do - way calls. I wondered after seeing all of the complaints against - for the same reason if maybe - did n't know this. I called - back, spoke with - and told him the bank was unable to do a - way call. Yesterday I decided to call Synchrony Bank because all I had ever received from them is a generic letter which says nothing except the security code is there for the Consumer 's Protection which is ridiculous because you ca n't purchase anything online without the security code and once a company gets it they can charge you numerous times withoutout your authorization. I found out from Synchrony Bank on the telephone that the dispute had been resolved in the Merchant 's favor I believe - -. All I could do was to file another dispute. I never received communication of this resolution I called - - - - - ( number given to me by Synchrony Bank ) and spoke with -. I asked to speak to a Supervisor. - stated they could n't do anything for me and hung up the telephone. All of the complaints I reviewed online state the exact same complaint. - lady called the Police. I want this funds refunded or credited to my card but - should be prosecuted.

Synchrony Financial customer in New Jersey
Dec 15, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with monetary relief

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