Shellpoint Partners, LLC Mortgage Complaint

Shellpoint Partners, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wisconsin

Our mortgage company had paid our property taxes in full on -/-/- for the - tax year with money from our escrow. In -/-/- they pulled out a second payment for what would have been the second half payment if we were paying in two installments. The county received the overpayment on -/-/- and promptly returned it to the broker the mortgage company hires to send out payments. This money has never been returned to our account and it is 5 months later. They have raised the escrow amount on our payment every month by $600.00 trying to compensate for this missing money.